Privacy & Cookie Policies

Email Data

When you sign up to email marketing alerts service we collect your name, email address and subscription preferences. We also use data collected from emails to improve the customer experience. For example we look at whether or not links within an email are clicked on.

The device used

Information about the type of device you use to access our site to make our website more accessible.

Website visits

We gather information about your visits to our website using permanent cookies and page tagging The information we gather includes; referral source, your geographical location, length of visit, page views and website navigation paths. We use this information to try and improve the performance of our website.

Who views your data

Your data can only be viewed by authorised members of staff at Storrs Hall Hotel and our approved software system providers.

When your data can be viewed

When you access Storrs Hall's room availability and make a booking transaction. When you view and interact with a marketing email. When we monitor how our website is used.

When your data is legally shared

Your data is only shared with authorised third party suppliers, who are contracted to work within
UK Data Protection regulations. Storrs Hall and its thirds party software suppliers will never sell your data.

Data Storage

We store your data on secure servers, which comply with EU regulation. We have strict controls on how and why your data can be accessed e.g. ourselves for authorised marketing purposes and our software supplier for data maintenance and storage purposes. When submitting your personal data you agree to this.

Retaining personal identifiable information

When you sign up to our email marketing service your data is kept private and stored securely. You can unsubscribe at any time using the link provided at the bottom of all our emails or by contacting the hotel directly. If you do not unsubscribe your data will continue to be held for marketing purposes. Should you decide not to unsubscribe we will continue to communicate with you. Our email marketing system is operated by an approved third party ‘Guestfolio’ and their privacy statement is available at https://www.cendyn.com/privacypolicy/

Retaining personal identifiable information

Booking information. In order to process a booking we require your contact and payment details. This information is processed and held on a secure system provided by an approved third party supplier 'Guestline' (www.guestline.com)

Retaining personal identifiable information

Upon completion of a booking your personal identifiable details will be transferred to our secure Customer Relationship Management (CRM) system so that we can send you confirmation and information regarding your stay.

Use of personal information

When we supply you with information and services you have enquired about through our website. This includes brochures, offers and quotes.

Use of personal information

To confirm your booking.

Use of personal information

To correspond with you about Storrs Hall news and offers if you make a booking or have previously subscribed to our marketing emails (you can unsubscribe at any time using the link provided at the bottom of all our email marketing alerts or by contacting the hotel).

Use of personal information

To provide anonymised statistical information with third parties about our website and social media users for analytical reviews.

Use of personal information

To provide anonymised statistical information with third parties about our website and social media users for analytical reviews.

Use of personal information

To handle any enquiries or complaints made by you relating to our website or social media pages

Disclosing personal identifiable information

We may disclose your personal identifiable information to authorised members of staff (including Reception, Management, Marketing), agents or suppliers for the purposes set out in this policy. We may also pass on your details if there is a legal obligation to do so

Your rights

You can contact us via marketing@storrshall.com to find what information we hold about you, and ask us to remove your details from our databases. Please be aware in order to process your booking certain data will be required. You have the right to request a subject access request. We may withhold personal information that you request to the extent permitted by law.

Use of our website

Third party websites: Our website includes hyperlinks to approved third party websites. This privacy policy only covers www.storrshall.com. We have no control over, and are not responsible for, the privacy policies and data protection policies of third party websites. Therefore if you follow a hyperlink from this website to another, please be aware you need to read the privacy policy on that website to find out what the site owner does with your information.

Cookies

Our website uses permanent cookies. We use them to collect and maintain aggregated data (such as number of visitors to the website) to help us identify which areas of our site are most popular with our users, and improve our website content. We do not use them to identify individuals.

Updating Information

Please let us know if the personal information that we hold about you needs to be corrected or updated.

General Information

This website is owned and operated by Storrs Hall Ltd.Storrs Hall Ltd is registered in England and Wales with Companies House under registration number 04054434 and our registered office is Storrs Hall Hotel, BownessonWindermere, Cumbria, LA23 3LG.

Storrs Hall is registered with the Information Commissioner's Office under registration number ZA311083.

You can contact us;

By phone: 015394 47111
By email: reception@storrshall.com
By Post: Storrs Hall Hotel, BownessonWindermere, Cumbria, LA23 3LG.